Cloud 9 were amazing from start to finish. We had come across a property that we were keen to view, also let by other agents. However, only Cloud 9 were accommodating to our viewing needs as we were traveling from afar and are both working professionals where taking time off is extremely difficult. They were quick to respond and did not leave us waiting half a day to tell us a viewing was not possible and that the property had then been taken. We have found that you have to move really quickly if you know what you want, which really requires a professional estate agent team to facilitate the process. There were no hidden charges, and the team were very honest, which we really appreciated. The team went above and beyond to let us move in within a few days, and to iron out any little problems on moving in day, resolving them very quickly and to a high standard. They have been very professional and supportive, working as a team, as opposed to one individual per client. To top it off, the Cloud 9 team have been extremely friendly